Before ChefSathi
- Orders change in chat: Items, delivery time, payment status, and notes get scattered across messages when service gets busy.
- Prep runs from screenshots: Kitchen teams need time-sorted tickets, not copied WhatsApp orders and handwritten packing notes.
- Money is hard to trust: Cash with OPS, petty cash, dues, UPI proofs, invoices, and expenses need one defensible trail.
- Margin protection: Marketplaces reduce margin and keep the customer relationship away from the business.